Terms of Service

1. The agreement

These terms are an agreement between Pro Agentic Studio, S. de R.L. de C.V., a Rentamira Inc. company ("we", "us") and the business that signs up for Pro Agentic Studio ("you", the client). By using the platform you accept them. If you accept for a company, you confirm you can bind it.

Your order form or signed agreement sets the plan, the fees and any special terms. Where it differs from these terms, it wins.

Some of these terms also bind people who are not clients. Anyone who opens our sample, our preview or our documentation accepts sections 7 to 11 and section 14.

2. The service

Pro Agentic Studio is an analytics and decision platform for hospitality operators. It reads data from the tools you connect, builds your reporting in a database of your own, and uses AI agents to find opportunities and draft actions for your team to approve. We may improve and change the service over time. We will not remove a core function you pay for without telling you first.

3. Accounts

• You decide who on your team gets access, and with what role.
• Keep sign-in details private. Do not share accounts.
• You are responsible for what happens under your accounts. Tell us at once at [email protected] if you think an account is misused.

4. Your tools and keys

• You connect your own tools in Setup with keys you create. Connections are read only by default.
• You confirm you have the right to connect each tool and to share its data with us, under that tool's terms and the law.
• You can revoke a key at any time in the tool that issued it. Data stops flowing from that tool when you do.
• We are not responsible for third-party tools, their outages, their changes, or their data quality.

5. Your data

You own your data. You give us permission to receive, store, process, analyse and display it only to provide and support the service for you.

We may also produce aggregated statistics across clients to improve the platform. These never identify you, your properties, your guests or your figures.

Guest personal data is covered by our Privacy Policy. For that data you are the controller and we are your processor. We will sign a data processing agreement with you on request. You are responsible for having a lawful basis for the guest data your tools hold, and for the notices your guests receive.

6. AI and approvals

• Agents find opportunities and draft actions. Their outputs are recommendations and estimates. They can be wrong.
• Nothing is sent to a guest, an owner or anyone outside your team until a person you authorise approves it. Each approval is recorded. Alerts to your own team, such as an urgent guest case, are sent without a separate approval.
• You are responsible for what you approve and send, and for your business decisions.
• Your numbers appear after our staff check and release them. Measured results, not forecasts, are the record of what the platform achieved.

7. Acceptable use

You will not, and you will not help or allow anyone else to:

• break the law, or use the platform to send spam or contact people without a lawful basis;
• upload malware, or try to break, overload or get around the platform's security;
• reverse engineer, decompile or disassemble the platform, or try to derive its source code, models, prompts, rules or methods;
• scrape, crawl or copy the platform, the sample or our documentation by automated means. The only automated access allowed is through the integrations and exports we document;
• run load tests, security tests or vulnerability scans against the platform without our written permission;
• get around a usage limit, an access control, the release of numbers, or any other limit we set;
• resell access, share it with people outside your business, or use the platform for properties you do not manage.

If you find a security problem, tell us at [email protected]. Do not use it, test it further or share it.

8. No competitive use

You will not use the platform, the sample, our documentation or anything they produce to build, train, improve or benchmark a product or service that competes with ours. You will not give a competitor access to any of them. You will not publish performance or comparison tests of the platform without our written permission.

9. Our platform

We own the platform, including its software, agents, decision library, methods, rules, prompts and models, the sample, our documentation, and every improvement to them. You get a limited right to use the platform for your own business during your subscription. You cannot transfer that right or grant it to anyone else. Nothing in these terms transfers ownership. Every right we do not grant in writing stays with us.

10. Our name and marks

"Pro Agentic Studio", our isotype and our other names and logos are our trademarks. These terms give you no right to use them. Do not use them, or anything confusingly similar, without our written permission. You may name us as your provider in plain text.

11. Feedback

You do not have to send us feedback. If you or your team send us ideas, suggestions or feedback, you give us a free, worldwide, permanent and irrevocable licence to use them for any purpose, without paying you or naming you. Your data is never feedback.

12. Fees

Fees, billing periods and payment terms are set in your order form or agreement. Fees do not include taxes, which are added where the law requires. If payment is overdue, we may limit access after giving you notice.

13. Availability and support

We work to keep the platform available and your data current. We do not promise any level of uptime unless your agreement includes a written service level. We may pause the service for maintenance, and we try to do that at quiet times. Support is by email at [email protected].

14. Confidentiality

Each of us keeps the other's confidential information private, uses it only for this agreement, and shares it only with people who need it and are bound to keep it private. Your confidential information includes your data.

Ours includes everything about the platform that is not public. That covers its features and screens, its methods and rules, the decision library, prompts and models, the sample and the preview, our documentation and setup guides, our pricing and offers, and our roadmap.

Information is not confidential if it is public through no fault of the person who received it, if they already knew it, or if they received it lawfully from someone with no duty to keep it private. If the law or a court requires a disclosure, the one who must disclose tells the other first where the law allows, and discloses only what is required.

This duty continues after the agreement ends.

15. Suspension

We may suspend all or part of your access at once if:

• you or your users break section 7, 8, 9 or 10;
• your use puts the platform, other clients or guests at risk;
• the law or a court requires it.

We will tell you why, unless the law prevents it. We restore access when the cause is fixed. Fees already due stay due.

16. Ending the agreement

• Either of us may end the agreement as your order form or agreement allows. Either of us may end it at once if the other seriously breaks these terms and does not fix it within 30 days of notice.
• A breach of section 7, 8, 9, 10 or 14 is a serious breach. We may end the agreement for it at once, without the 30 days.
• When it ends, you may ask for an export of your data. We provide it within 30 days of the end date.
• We then delete your database. You can also ask us to delete your data at any time. Backups are overwritten on their normal cycle, and we keep only records the law requires.

17. Disclaimers

The platform is provided as it is and as available. To the extent the law allows, we make no other promises, including that it will be error free, that every figure will be complete, or that any result will be achieved. Your results depend on your data, your tools and your decisions.

18. Limits on liability

To the extent the law allows:

• neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data;
• each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim.

These limits do not apply to a breach of confidentiality, to a breach of section 7, 8, 9 or 10, to your payment duties, or where the law does not allow a limit.

19. Claims about your data

If someone makes a claim against us because you connected a tool or shared data without the right to do so, you will cover our reasonable costs of that claim.

20. Changes to these terms

We may update these terms. We post the new version here with a new date. For changes that matter to you, we give at least 30 days' notice by email or in the app. If you keep using the platform after that, the new terms apply.

21. Law and disputes

These terms are governed by the laws of Mexico. Disputes go to binding arbitration before a single arbitrator under the Arbitration Rules of the National Chamber of Commerce of Mexico City (CANACO), seated in Mérida, Yucatán, and conducted in Spanish. Before going there, we will both try in good faith to settle the dispute by talking.